Privacy Policy
Effective date: 2 August 2026
1. Overview
This Privacy Policy explains how StoreRefine collects, uses, stores, and shares personal information when you visit our website, submit an enquiry, or communicate with us about our services.
StoreRefine provides managed eBay store operations for individuals, busy professionals, and small business owners.
2. Information we collect
When you complete our contact form or contact us directly, we may collect:
- Your name.
- Your email address.
- Your current store status.
- Information you include in your message or later communications.
Our form provider may also process limited technical information needed to deliver submissions, prevent spam, and maintain service security.
3. How we use your information
We use submitted information to:
- Respond to your enquiry.
- Understand your store, goals, and support requirements.
- Determine whether StoreRefine services are suitable for your situation.
- Arrange consultations and communicate about potential services.
- Maintain appropriate enquiry and business records.
- Prevent spam, misuse, and security incidents.
We do not sell personal information. We do not use contact-form details for unrelated advertising without an appropriate reason or permission.
4. Legal grounds for processing
Where applicable privacy law requires a legal basis, StoreRefine generally processes enquiry information to take steps requested before a possible service agreement and for the legitimate purpose of responding to business enquiries.
Where consent is required for a particular use, you may withdraw that consent by contacting us.
5. Service providers and sharing
We may share information only where reasonably necessary with service providers supporting our website and communications, including:
- Formspree, which processes website form submissions.
- Our email provider, which delivers and stores business communications.
- Professional advisers or authorities where disclosure is legally required.
These providers may process information in countries different from your own, subject to their security, privacy, and contractual safeguards.
6. Data retention
We generally retain enquiry information for up to 24 months after the last meaningful communication, unless a longer period is reasonably required for legal, contractual, dispute-resolution, or record-keeping purposes.
Information connected to an active client relationship may be retained according to the applicable service agreement and legal obligations.
7. Information security
We use reasonable administrative and technical measures to protect information against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or storage method can be guaranteed to be completely secure.
8. Cookies and analytics
This website does not currently use advertising or behavioural analytics cookies. If analytics, advertising, or additional tracking technology is added later, this policy will be updated and any required consent controls will be introduced.
9. Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion in appropriate circumstances.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on it.
- Make a complaint to an appropriate privacy regulator.
To make a request, contact us using the email address below. We may need to verify your identity before completing a request.
10. External links
Our website may link to third-party websites such as LinkedIn. StoreRefine is not responsible for the privacy practices or content of external websites.
11. Policy updates
We may update this Privacy Policy when our services, website tools, or legal obligations change. The latest effective date will appear at the top of this page.
12. Contact
Questions or privacy requests can be sent to: